Thank you for choosing House of Props. Our inventory includes specialty props, furniture, décor, and event pieces intended for professional event use. By placing an order, submitting payment, and accepting a House of Props invoice or rental agreement, the customer acknowledges and agrees to the following terms.
A 25% non-refundable deposit is required to reserve rental items and secure your event date unless otherwise agreed to in writing. An inquiry, proposal, or unpaid invoice does not reserve inventory — your reservation is confirmed only once the required deposit has been received and House of Props has confirmed your order.
The remaining balance must be paid according to the schedule on your invoice and must be paid in full prior to the pickup, release, or delivery of any rental items.
House of Props currently accepts Zelle, cash, and check. Credit and debit cards are not currently accepted. Checks must be received with enough time to clear before the rental date, or another accepted payment method may be required.
A refundable security deposit may be required for any rental order, at House of Props' discretion, based on the type, quantity, condition, and replacement value of the items and whether the order is pickup or delivery. The amount will be specified on your invoice or rental agreement and must be paid before items are released or delivered. It is refundable after all items are returned and inspected, provided:
House of Props may apply all or part of the deposit toward any damage, loss, late-return, or other charges due. The security deposit does not limit the customer's financial responsibility — if the amount owed exceeds the deposit, the customer remains responsible for the full remaining balance. A higher deposit may be required for high-value, custom, fragile, specialty, or unusually large items.
Customers have 24 hours from the time the initial payment is made to request changes or cancellation without additional penalty, except for custom, personalized, or special-order items. After the first 24 hours: deposits and payments are non-refundable; items removed from a reservation may carry a 50% restocking fee; same-day cancellations are non-refundable; and no store credit is issued unless approved by House of Props in writing. Custom fabrication, personalized items, and specialty orders become non-refundable once production has begun.
Customers picking up their own order are responsible for arriving during their confirmed pickup window. For weekend events, items may be kept for the weekend at the applicable one-day rate unless otherwise noted on the invoice, and must be returned the following Monday during business hours unless another arrangement is approved in writing in advance. Late returns may be subject to a $20 per day, per order late fee, plus any reasonable additional costs if the delay interferes with another confirmed reservation.
Customers picking up rental items are responsible for arriving on time, providing an appropriately sized and safe vehicle, properly loading and securing items, protecting them from weather, and returning everything in the condition received. House of Props may refuse to load any vehicle it reasonably determines is unsafe, unsuitable, or too small. Responsibility for the property passes to the customer once it leaves House of Props and continues until it is returned and accepted.
Delivery and pickup may be available depending on event location, order size, scheduling, truck/labor requirements, and venue access. Some areas require a minimum order plus a separate delivery/pickup fee, quoted per order and location. If an order doesn't meet the delivery minimum, House of Props may refer independent transportation providers — these are separate, independent businesses, not employees or agents of House of Props, and any arrangement with them is solely between the customer and that provider.
Standard delivery/pickup is scheduled within a minimum two-hour window. An exact time, if required, must be confirmed in advance and may carry an additional $150 exact-time fee. Pickups after 1:00 AM may carry a $200 after-hours fee. Early-morning, late-night, Sunday, and holiday requests may carry additional charges, communicated before confirmation whenever possible.
The customer is responsible for ensuring sufficient, timely venue access for delivery, setup, and removal — generally, access at least two hours before the event for setup and one hour after for removal, close/legal truck parking, and clear routes through entrances, elevators, and loading docks. If House of Props arrives within the confirmed window and cannot access the venue or retrieve its property, an additional trip fee starting at $300 may apply.
The customer must disclose in advance any parking restrictions, loading-dock or freight-elevator requirements, union labor requirements, venue fees, tolls, permits, or insurance requirements. Venue-imposed charges related to the event may be added to the order, and the customer may be responsible for a parking violation received as a direct result of unavailable legal loading/parking.
All props, furniture, décor, and equipment remain the sole property of House of Props at all times and are provided only for the dates, times, location, and purpose in the rental agreement. Items may not be sub-rented, loaned, transferred, moved to another event, painted, drilled, cut, glued, stapled, permanently attached, dismantled, or otherwise altered without prior written approval.
Because our inventory is professionally rented and reused, some pieces may show normal signs of rental wear — minor marks, scratches, or surface imperfections that don't materially affect appearance or function. Normal rental wear is not considered damage. Customers needing a particular condition, finish, or color are encouraged to inspect the item before confirming their reservation whenever possible.
Customers are responsible for confirming rented items will clear doors, gates, hallways, elevators, staircases, and other venue access points. House of Props will not force an item through an opening that may reasonably damage the item, venue, or surrounding property. If delivery or installation fails due to inaccurate measurements or undisclosed access restrictions, rental charges remain due.
Where a rental item requires electricity, the customer and/or venue is responsible for providing adequate, safe power. Unless specifically included on the invoice, House of Props does not provide extension cords, generators, or other electrical accessories.
The customer is responsible for House of Props' property throughout the rental period. Items must not be misused, moved, climbed on, altered, or used outside their intended purpose, and guests, children, venue staff, and other vendors should not be permitted to climb, stand, sit, or hang on decorative props unless the piece is designed for that use.
The customer is responsible for items lost, stolen, destroyed, excessively soiled, or damaged beyond normal wear during the rental period, including damage from guests, other vendors, improper handling, unauthorized relocation, water/weather, improper electrical use, or unauthorized alteration. Depending on the extent of the damage, the customer may be charged for cleaning, repair, refinishing, replacement parts, or — if an item can't reasonably be repaired — up to its full replacement value. Visible damage is photographed and documented whenever reasonably possible, and an invoice or damage report is provided; payment for damage or loss is due upon receipt. Any security deposit may be applied toward these charges, but the customer's responsibility is not limited to the deposit amount.
The customer is responsible for providing a safe, appropriate environment for items used outdoors, protecting them from rain, standing water, wind, extreme heat/cold, and unstable ground. House of Props reserves the right to refuse, discontinue, relocate, or remove installations when weather or site conditions create a reasonable risk. The customer remains financially responsible for weather-related damage occurring while items are in their possession or control.
House of Props cannot control weather, venue closures, emergencies, or other circumstances outside our control. Once the applicable cancellation period has passed, payments are non-refundable unless otherwise agreed in writing. When possible, available items may be rescheduled to a future date, subject to availability and a rescheduling fee equal to 50% of the original order total; any custom work, fabrication, or other costs already incurred remain the customer's responsibility. Any rescheduled date must be confirmed by House of Props in writing.
The customer is responsible for maintaining a reasonably safe event environment and ensuring guests, venue personnel, and vendors don't misuse or interfere with House of Props property. House of Props is not responsible for damage resulting from inaccurate access information, inadequate entry dimensions, or unauthorized handling by third parties. Nothing in these terms is intended to waive or limit liability that cannot legally be waived under applicable law.
Payment of the required deposit and acceptance of the House of Props invoice or rental agreement confirms the customer has reviewed and agreed to these terms. House of Props reserves the right to decline or cancel an order for non-payment, inventory availability, safety concerns, suspected fraud, misrepresentation of intended use, or other legitimate business reasons.
House of Props respects the privacy of its customers. Personal information collected in connection with inquiries, reservations, payments, deliveries, and rental transactions is used only for legitimate business purposes — processing orders, communicating with customers, coordinating services, maintaining records, preventing fraud, and complying with legal requirements. House of Props does not sell customer personal information.
Questions about your reservation, rental items, pickup, delivery, return, or these policies should be addressed with House of Props before your event whenever possible.
Phone / Text: (646) 483-8536
We appreciate your business and look forward to being part of your event. Questions before you request a piece? Contact us.